Frequently Asked Questions
Everything you need to know before hitting the slopes.
How do I know which ski or snowboard size is right for me?
Our expert staff recommends using our online size guide which factors in your height, weight, and ability level. For a personalized recommendation, feel free to contact our gear experts directly.
What is your return policy on technical outerwear?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that used gear cannot be returned for safety reasons.
Do you offer professional binding mounting and tuning?
Yes, we provide professional mounting services for all ski and binding packages. If you purchase both together, mounting is included at no extra cost, though we require your boot sole length for accuracy.
How long does shipping take for heavy equipment?
Standard shipping for skis and snowboards typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you have an upcoming trip.
Do you offer a price match guarantee?
We strive to offer the best prices. If you find an identical, in-stock item at an authorized US retailer for a lower price, we will do our best to match it.
Are your products covered by a warranty?
All new equipment sold by THE SKI MONSTER is covered by the original manufacturer's warranty. We are happy to assist you in facilitating a warranty claim if you experience a defect.